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Privacy Policy for Medlink Students App

1. Introduction

1.1.  The following privacy policy outlines the policy with which  MedlinkStudents ("the app") is committed to upholding the protection and safekeeping of users' data. This Privacy Policy outlines our practices regarding the collection, use, and sharing of your information through the use of our app. By using the app, you consent to the data practices described in this policy.

2. Developer Contact Information

2.1. If you have any questions about this privacy policy or our treatment of your personal information, please write to us by email at legal@medlinkstudents.com or by mail at:

Medlink Students Ltd, 

Registration number in England & Wales 09993343, 

HeadQuarters at 45 Twemlow Avenue, Poole, BH148AL, UK

3. Information Collection and Use

3.1. To facilitate the highest experience and the app's functionality, we collect the following types of personal and sensitive information from you:

  • Name: To personalise your experience on the app.
  • Phone Number: To assist with account recovery and direct communication.
  • Email Address: To manage your account and for sending notifications related to your exam preparations.
  • University Affiliation: To provide customised content that is relevant to the exams of your respective institution.

3.2. The following information is collected in accordance with the General Data Protection Regulations (GDPR) and Data Protection Act 2018 only when it is voluntarily provided by the users to access the application.

4. Legal Basis

4.1.  The data collected is processed since:

  • Users have given their consent for one or more specific purposes.
  • Provision of Data is necessary for the performance of an agreement with the User and/or for any pre-contractual obligations thereof;
  • The processing of such data is necessary for the legitimate interests pursued by the Users.
  • The processing is necessary for protecting the vital interests of the user or of another person.

5. Methods of processing

5.1. The Data processing is carried out using computers and/or IT-enabled tools, following organisational procedures and modes strictly related to the purposes indicated. 

5.2. In addition to the Processor, in some cases, the Data may be accessible to certain types of persons in charge involved in the operation of this Application (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary. 

5.3. Users may request an updated list of these parties from the data processor at any time.

6. Third-Party Access

6.1. Only aggregated, anonymised data is periodically transmitted to external services to aid the Service Provider in improving the Application and its services. The Service Provider may share your information with third parties in the ways described in this privacy statement.

6.2. Please note that the Application utilises third-party services that have their own Privacy Policy about handling data. Below are the links to the Privacy Policy of the third-party service providers used by the Application:

   7. Children

7.1. The Service Provider does not use the Application to knowingly solicit data from or market to children under the age of 13.

7.2. The Application does not address anyone under the age of 13. 

7.3. The Service Provider does not knowingly collect personally identifiable information from children under 13 years of age. 

7.4. If the Service Provider discovers that a child under 13 has provided personal information, the Service Provider will immediately delete this from their servers. 

7.5. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact the Service Provider (legal@medlinkstudents.com) so that they will be able to take the necessary actions.

8. User Rights

8.1. Users have the right to request access to the personal information that we hold about them. 

8.2. Any requests to exercise User rights can be directed to the data processor through the contact details provided in this document. 

8.3. To help protect your privacy and maintain security, we will take steps to verify your identity before granting you access to the information.

8.4. Such requests are free of charge. The Processor shall answer them as soon as possible, always within one month, providing Users with the information required by law. 

8.5. Any rectification or erasure of Personal Data or restriction of processing will be communicated by the Processor to each recipient, if any, to whom the Personal Data has been disclosed unless this proves impossible or involves disproportionate effort. 

8.6. At the Users’ request, the Processor shall inform them about those recipients.

9. Retention and Deletion of Data

9.1.  The retention of your personal information is only for as long as is necessary for the purposes set out in this Privacy Policy. 

  • When determining the appropriate retention period, a couple of things are taken into account, such as the nature and the sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, and the purposes for which your data is processed.

9.2. Upon users' request or when the data is no longer needed for the purposes outlined above, it shall be securely deleted or anonymised unless ongoing retention is required or permitted by law.

9.3. Once the retention period expires, Personal Data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after the expiration of the retention period.

10. Privacy Policy Updates

10.1. The Data Processor reserves the right to make changes to this privacy policy at any time by notifying its users on this page and possibly within this Application and/or - as far as technically and legally feasible - sending a notice to users via any contact information available to the users. It is strongly recommended that you check this page regularly, referring to the last date of the last modification listed at the bottom.

10.2. Should the changes affect processing activities performed on the basis of the User’s consent, the Owner shall collect new consent from the User, where required.

11. Effective Date

11.1. The Privacy Policy shall be effective as of April 17th 2024.

12. Consent

12.1. By using the Application, you are consenting to the processing of your information as set forth in this Privacy Policy now and as amended by the Data Processor.

13. Contact Us

13.1. If you have any questions regarding privacy while using the Application or have questions about the practices, please contact the Service Provider via email at legal@medlinkstudents.com.

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